ABDULSALAM JIBRIN SALIHU

Administrative & Operations Professional

Mararaba, NG.

About

Highly organized and results-driven professional with over 7 years of diverse experience in administrative support, operations management, and customer service across hospitality, retail, and oil & gas sectors. Proven ability to streamline daily operations, manage inventory, ensure compliance, and lead teams to enhance efficiency and customer satisfaction. Eager to leverage strong organizational, problem-solving, and communication skills to contribute to a dynamic organization.

Work

Four Star Hotel

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Manager

Mararaba, Nasarawa State, Nigeria

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Summary

Led all administrative and operational functions for a hospitality establishment, driving superior customer satisfaction, meticulous record-keeping, and optimized service delivery.

Highlights

Directed daily administrative and operational workflows, optimizing processes to ensure seamless service delivery and high operational efficiency.

Supervised and mentored a customer-centric team, consistently achieving high service standards and fostering positive guest experiences.

Maintained meticulous records and financial documentation, ensuring 100% compliance and maintaining operational transparency.

Implemented targeted customer satisfaction strategies, leading to positive guest feedback and a measurable increase in repeat business.

Sweet Mall

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Manager

Mararaba, Nasarawa State, Nigeria

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Summary

Directed comprehensive retail operations, from inventory management to staff supervision and customer relations, enhancing efficiency and shopping experience.

Highlights

Optimized end-to-end store operations, streamlining processes to enhance efficiency and significantly improve the overall customer shopping experience.

Directed inventory management, successfully reducing stock discrepancies and ensuring consistent product availability to meet customer demand.

Supervised and trained retail staff, leading to improved team performance and a measurable uplift in customer service delivery.

Resolved complex customer concerns promptly and effectively, maintaining high levels of customer satisfaction and fostering customer loyalty.

Afrah Supermarket

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Manager

Mararaba, Nasarawa State, Nigeria

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Summary

Coordinated administrative and sales operations, meticulously managing sales records and implementing robust cash control procedures to enhance financial integrity.

Highlights

Streamlined administrative and sales processes, enhancing operational efficiency and contributing to increased sales performance.

Managed comprehensive sales records and reporting, providing critical data that informed strategic decision-making and improved business outcomes.

Implemented robust cash control procedures, successfully minimizing discrepancies and ensuring financial integrity across all transactions.

Maintained an organized and efficient retail environment, significantly contributing to a positive and productive customer experience.

J&J Oil & Gas

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Supervisor

Mararaba, Nasarawa State, Nigeria

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Summary

Supervised daily field operations in the oil & gas sector, ensuring stringent regulatory compliance, optimizing resource allocation, and preparing critical operational reports.

Highlights

Monitored and guided an operational team, ensuring stringent adherence to industry-specific protocols and safety standards within the oil & gas sector.

Prepared detailed operational and compliance reports, providing critical insights that facilitated effective regulatory oversight and decision-making.

Supervised daily field operations, optimizing resource allocation and maintaining high levels of operational efficiency.

Ensured strict compliance with all industry regulations and company policies, proactively mitigating operational risks and ensuring safety.

M.R.S Filling Station

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Manager

Jikwoyi, FCT, Nigeria

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Summary

Managed comprehensive filling station operations, encompassing fuel dispensing, cash handling, stock monitoring, and customer service to ensure efficient and compliant service.

Highlights

Directed daily filling station operations, ensuring efficient fuel dispensing and seamless service delivery for high customer satisfaction.

Managed cash handling procedures, meticulously reconciling daily transactions to maintain 100% financial accuracy and transparency.

Oversaw stock monitoring and inventory control, successfully minimizing losses and ensuring optimal product levels.

Provided excellent customer service, promptly resolving inquiries and consistently maintaining a positive customer experience.

Nurudeen Islamic Academy

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Cashier/Teacher

Mararaba, Nasarawa State, Nigeria

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Summary

Managed financial transactions and administrative support for an academic institution while delivering engaging Qur'an classes and fostering student development.

Highlights

Managed daily financial transactions and maintained accurate fiscal records, ensuring transparent accounting and financial integrity.

Supported critical administrative functions, contributing to the efficient operation and coordination of academic programs.

Delivered engaging Qur'an classes, fostering strong student learning and spiritual development.

Assisted with diverse teaching duties, actively enhancing the educational experience for students.

Lailatul Qadr Islamic Academy

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Qur'an Teacher

Mararaba, Nasarawa State, Nigeria

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Summary

Conducted engaging Qur'an classes, designing comprehensive lessons and providing essential support for academic administration to foster student comprehension and spiritual growth.

Highlights

Designed and delivered comprehensive Qur'an lessons, effectively facilitating student comprehension and recitation skills.

Supported academic administrative tasks, ensuring smooth coordination of educational activities and program delivery.

Fostered a positive and inclusive learning environment, actively encouraging student participation and spiritual growth.

Assisted in curriculum development and student assessment, contributing to the overall educational effectiveness of the academy.

Education

Nasarawa State University, Keffi

Keffi, Nasarawa State, Nigeria
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B.A English and Literary Studies

Redemption High School, Mararaba

Mararaba, Nasarawa State, Nigeria
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SSCE SSCE

Tadel High School

Mararaba, Nasarawa State, Nigeria
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FSLC FSLC

Languages

English

Hausa

Fluent

Arabic

Fluent

Skills

Core Competencies

Detail-Oriented, Multitasking, Problem Solving, Organizational Change, Process Improvement, Strategic Contribution, Execution Excellence.

Report Writing

Report Writing.

Schedule & Task Coordination

Schedule & Task Coordination.

Office Administration

Office Administration.

Customer & Client Relations

Customer & Client Relations.

Records & File Management

Records & File Management.

Cash Handling & Reporting

Cash Handling & Reporting.

Inventory & Stock Management

Inventory & Stock Management.

Microsoft Word

Microsoft Word.

Internet Applications

Internet Applications.

Basic Document Formatting

Basic Document Formatting.

Team Collaboration & Communication

Team Collaboration & Communication.

Problem-solving

Problem-solving.

Multitasking

Multitasking.

Strong Interpersonal Communication

Strong Interpersonal Communication.

Independent Work

Independent Work, Self-supervision.

Reliability

Reliability.

Self-motivation

Self-motivation.

Teamwork

Teamwork, Teamwork-oriented.

Target-driven

Target-driven.

Interests

Reading

Reading.

Traveling

Traveling.

Teaching

Teaching.

Meeting People

Meeting People.

References

Abdul Rahman Ahmad

07032319616

Ahmed Jibrin

09063958761